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IT
Scan
April
18, 2003
Siebel redefines CRM standard
NEW DELHI -- Siebel Systems Inc. has redefined the
standard for CRM in India with the delivery of hundreds
of business processes embedded in Siebel 7.5, the
latest release of Siebel eBusiness Applications.
Featuring
20 industry-specific best practices and new functionality
for multichannel sales, marketing, service, and partner
and employee relationship management, Siebel 7.5 enables
organisations to easily leverage and modify proven
business processes to deliver superior customer experiences.
Supporting Web services and universal application
network (UAN), the industry's first standards-based
solution for multi-application integration, Siebel
7.5 enables the interoperability of its e-business
applications with Microsoft .NET and J2EE-based applications.
Siebel 7.5 supports standards such as Simple Object
Access Protocol (SOAP) and Web Service Definition
Language (WSDL) and provides the ability to:
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Publish
business services and workflow processes as Web
services;
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External
tools can use WSDL files generated to develop applications
that interact with Siebel Web services; and
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Invoke
a Siebel published Web Service via HTTP, MQ, and
MSMQ.
Terence
Chan, regional managing director, East Asia, Siebel
Systems, said: "Organisations are embracing business
processes and Web services for interoperability, and
Siebel is at the forefront of this trend. We have
leveraged more than 3,500 customer deployments and
nearly 10 years of product development to document
hundreds of industry-specific best practices. These
best practices are encapsulated in Siebel 7.5 as business
processes and are extended across the enterprise through
Web services and UAN."
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