FACT SHEET
 
 

Event:


Date:

Proposed Venue:

Co-sponsors:







Billing & CRM India 2004
International Conference

20th March 2004

Pragati Maidan, New Delhi, India

  • Department of Telecommunications
    Ministry of Communications & IT
    Government of India*
  • Department of Information Technology
    Ministry of Communications & IT
    Government of India*
  • Telecom Equipment Mfrs. Association of India
  • Association of Basic Telecom Operators
  • Cellular Operator's Association of India
  • Internet Service Providers Association of India*
  • VSAT Services Association of India*
  • Institution of Electronics & Telecommunication Engineers*
 
 

The telecom industry is entering a new phase, capitalising on the growth of the Internet and the emergence of new mobile technologies such as high-speed data and third generation systems. As services become more complexes and the customer more adept at using them, consumers' billing requirements will become increasingly complex.

There is plenty of debates over how customers will pay for goods and services in the future and what form bills will take.

The key challenge to service providers is to develop relationships and billing models which will ensure a viable long-term revenue stream in order to justify their next generation mobile investments. The new business models and complex scenarios that will result from the present system - is a considerable opportunity.

The Conference:

The conference will highlight the trends in next-generation billing, identify the major challenges facing supply chain, and elucidate how the global trends are affecting billing processes. It will provide insights into how billing must change as services are integrated, regulatory rules change and companies reinvent themselves

Conference Overview:

  • Trends in Billing and CRM
  • Next-generation billing and customer relationship systems
  • Aligning billing systems with the business needs
  • CRM and customer loyalty
  • Mobile and broadband billing
  • Billing and CRM in an IP world
  • Customer information systems
  • Billing systems architecture and implementation
  • Tools for enhancing customer care and billing systems
  • Transaction management and partner settlements
  • Bottlenecks in billing and CRM and the steps need to be taken
  • Relationship between operators, banks and customers

Conference Structure

0930 - 1000 hrs REGISTRATION
1000 - 1100 hrs INAUGURAL SESSION
1100 - 1130 hrs TEA/COFFEE
1130 - 1300 hrs SESSION I

"Trends in Next-generation billing & CRM"

1300 - 1400 hrs LUNCH
1400 - 1530 hrs SESSION II

"Challenges faced in the value-chain"

1530 - 1600hrs TEA/COFFEE
1600 - 1730hrs SESSION III

"Framework for convergent billing & CRM"

1800 - 2100hrs. Networking reception

Who should attend:

  • Traditional billing and customer care system vendors
  • IP mediation and billing solution providers
  • System integrators
  • CRM solution providers
  • Telecommunication hardware manufacturers
  • Incumbent and established wireline service providers
  • Established and start-up wireless service providers
  • ISPs and IP service providers
  • Third-party billing and customer care outsourcers
  • ASPs in billing and customer care space

Delegate Charges: Rs.3,000/US$ 60 per delegate that includes symposium attendance, lunch, delegate kit and cocktails.

For More Information Contact:
Exhibitions India Pvt. Ltd.

A 17, ll Floor
DDA SCO Complex
Near Moolchand Flyover
Defence Colony
New Delhi 110 024
India
Tel : + 91 11 2463 8680, 5155 2001
Fax : + 91 11 2462 3320, 2463 3506
E-mail : exhibitionsindia@vsnl.com
Ctc : Mr. Pratik Ghosh
        Ms. Aalya Rehman
 

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