Asia Pacific Watch

January 11, 2003
ZTE establishes global customer support center

CHINA -- ZTE has established its global customer support center in Shenzhen to provide customers with round-the-clock technical support. It consists of one processing center, one supervising center and several local-supporting centers worldwide.

So far, ZTE has set up over 100 sales and maintenance offices worldwide. The online customer support system includes customer problem management system equipment, management system, customer information system, training and authentication system, spare part management system and case study system. It introduced the six-sigma program in 2002 into its aftersale service and provided engineers with customer-oriented training programs. Its Q3 2002 customer satisfaction survey shows a 4 percent increase as compared to the results of Q4 the previous year.

Contact:
ZTE Corporation
Tel: +86-755-26770227
Fax: +86-755-26770221
Email: qin.yina@zte.com.cn
Web: www.zte.com.cn