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India
Telecom
March 31, 2005
Veraz launches call center network compression solution
for multi-city contact centers
NEW
DELHI -- Veraz Networks recently announced its new call
center network compression solution for multi-city and
multi-country call centers. When operating point-to-point
communications between onshore and offshore contact
centers, the high cost of international bandwidth reduces
the advantage of global call center and BPO market even
with the proposed international private line circuit
(IPLC) rate reductions. Veraz's compression solution
eliminates this obstacle by reducing the bandwidth requirements
by over 90 percent, thus increasing the voice capacity
on IPLCs by over 1,000 percent. This provides service
providers and enterprise customers with an expected
return on investment of less than six months.
This
solution is based on Veraz's I-Gate 4000 family of media
gateways that deliver the highest voice compression
ratio on the market, enabling savings in bandwidth costs
while maintaining high toll-quality voice expected by
multi-national corporations. The solution combines the
highest voice quality with the economies associated
with VoIP, and provides a powerful tool to international
operators and corporations to maximise the potential
of their market through superior savings in operational
costs. Moreover, internal redundancy feature guarantees
the continuation of voice calls, fax and modem traffic
under any network or system failure offering with five-nines
system availability demanded from carrier-grade systems.
Further, the in-band management of the multi-site I-Gate
4000 gateways from a centralised site allows for significant
savings on operational costs.
The
I-Gate 4000 family of media gateways incorporates Veraz
DSP technology based upon over 12 years of in-house
DSP experience and code development. The I-Gate 4000
minimises bandwidth requirements by implementing toll-quality
compression algorithms such as G.729, while maintaining
the level of voice quality that carriers demand.
Amit
Chawla, executive vice president, global marketing,
Veraz, said: "Our customers with multi-city and
multi-country call centers should benefit from the significant
costs savings that this call center compression solution
provides. We are continuing our trend of offering a
consistent string of cutting-edge solutions for our
international customers that leapfrog the competition."
Contacts:
Veraz Networks
www.veraznetworks.com
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