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Global
News
November
18, 2004
TLX
selects ASC’s VoIP recording solution
GERMANY
-- ASC, a leading provider of performance improvement
solutions for contact centers, financial institutions,
and public safety and government organisations, recently
announced its new VoIP recording solution, EVOipl. It
will be installed by TLX SpA, a financial institution
managing the TLX Ruled Market and Ruled Exchange Market
System. The project will be completed in tandem with
ADABUS, ASC’s exclusive reseller in Italy and DELCO
Spa, Avaya’s partner and a leading global provider
of TLC and CTI solutions for the contact center market.
EVOip will be connected directly to Avaya IP Office
telephones and work through software without any proprietary
hardware required. It will perform bulk recording on
channels selected by TLX, and calls may be categorised
by date, start/end time, call duration, channel or IP
address. Through ASC's WEBplay and POWERplay features,
the company may perform search-and-replay through any
browser, with nearly unlimited online storage and archiving
on DVDs.
Günther Müller, chairman and CEO, ASC, said:
"Our company has pioneered recording and quality-monitoring
solutions for the latest technological advances. We
re-invest about 15 percent of our revenues into R&D,
one reason why we're always a step ahead of the competition.
Our VoIP solution fills a vital need for premier organisations
such as TLX, and we look forward to its widespread application
for financial institutions and many other industries."
ADABUS
promoted and sold the product, and offer post-sale technical
support. It developed a customised SNMP trap generator
application to get service status and system information
from log files, and forward alerts by email.
Mauro De Stefanis, managing director, ADABUS, noted:
"We recommend ASC's EVOip as an essential component
to any communications recording system as it provides
total protection from liability by incorporating IP
telephones. The product is unsurpassed in applications,
scalability and user-friendly features, including Web-based
access and interfaces."
Delco SpA will use its focus on VoIP solutions to serve
as systems integrator for the project.
EVOip, ASC's passive VoIP recording solution, monitors
RTP/RTCP packets on the LAN and operates independently
from the customer's network. It may be used in nearly
every environment and supports almost all VoIP vendors.
EVOip may be adjusted for the most popular VoIP products
to record phone numbers or support DHCP (dynamic host
configuration protocol). ASC designed the product to
integrate easily with its other communications recording
and call monitoring solutions.
Thus,
existing ASC customers may easily expand operations
into VoIP telephony at a minimum cost without losing
previous capabilities. ASC also offers EVOip active,
to be used directly through LAN infrastructure like
an additional IP phone. It may be compared to the third
party in a conference call.
Contact:
ASC telecom
Tel: +49-6021-5001-264
Fax: +49-6021-5001-310
k.henkel@asc.de
www.asctelecom.com
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