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Trade
Shows
September 16, 2002
Curtain Raiser: Billing
& CRM India 2002
Quest
for improved efficiency and customer satisfaction
Reenu Singh
The advent of a competitive market has transformed billing
and customer relationship management (CRM) into an important
strategic tool for corporations. Traditionally viewed
as little more than a necessary expense, these are now
considered as the new mantra for success in the industry.
The quest for improved efficiency, and customer satisfaction
and retention are the key factors stimulating growth
in billing and CRM.
Billing
& CRM India 2002, an international conference, is
being organized by Convergence Plus journal,
published by Comnet Publishers Pvt Ltd, to provide insights
into how billing must change as services get integrated,
regulatory rules change and companies reinvent themselves.
The international conference is being held on 11th
October 2002 at Hyatt Regency, New Delhi. It will
provide a broad view of billing concepts, identify the
major challenges facing the billing and CRM industry
and the major players, and explain how changes in the
wireless, wireline, banking, call centers, Internet,
broadband segments worldwide are affecting the billing
processes.
Eminent
industry speakers will talk on the emerging trends in
billing & CRM, mobile and broadband billing, customer
information systems, billing systems architecture and
implementation. The conference will also focus on the
issues related to cost management, revenue assurance,
service backup and satisfaction and the relationship
between operators, banks and customers.
The
conference will prove to be beneficial to traditional
billing and customer care vendors, IP mediation and
billing solution providers, systems integrators, CRM
solution providers, telecommunications hardware manufacturers,
wireline service providers, wireless service providers,
Internet telephony service providers, ISPs, ASPs and
WASPs in the billing and customer care space.
Billing
& CRM India 2002 is supported by the Telecom Equipment
Manufacturers Association of India (TEMA), Association
of Basic Telecom operators (ABTO), Internet Service
Providers Association of India (ISPAI), VSAT Services
Association of India (VSAI) and Institution of Electronics
& Telecommunication Engineers (IETE).
Convergence
Plus, India's leading journal on converging technologies,
is organizing the conference. The monthly journal focuses
on telecommunications, broadcasting, satellite communications,
space technology, IT, Internet and banking technology.
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