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Interview
Tuesday, December 11, 2018
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Telecommunications industry witnessing drastic growth in mobile Internet traffic

By Pawan Dixit

Kunal NagarkattiTell us about your company and its vision?

Clover Infotech was founded by Javed Tapia in 1994. Clover Infotech is a part of the Clover group of companies with interests in real estate, renewable energy and transaction systems.

Clover Infotech is a comprehensive IT services provider offering services ranging from application development, maintenance and support to infrastructure management services. The company has over 180 clients across geographies and industry verticals with a keen focus on the banking, financial services and insurance.

Our vision is to empower our customers with best-in-class technology solutions and services that align with our customer’s strategic growth plans and give them a competitive edge.

What were the key factors that have contributed to the success of the company?

The key factors that have contributed to the success are our core values viz. integrity, teamwork, innovation, commitment and excellence.

Defined by these values, we serve our customers by understanding their business well and work closely with them to devise the best suited solutions as per their requirements. This enables us to contribute significantly to our customer’s strategic growth plans and efficient execution of the plan.  

How do you differentiate your company from the other players operating in the same segment?

The key differentiator, according to me, is the fact that we are with the customer across the life of the engagement. We help our customers comprehend the business problem, offer our solutions as per their profile, implement the solution and also support the implementations. Our comprehensive approach, coupled with our service excellence, is the most prominent differentiator and the reason behind us being the first port-of-call for our customers. While engaging with our customers and enabling business transformation as per their growth strategies, we ensure that there is no compromise on compliance. The industries we serve, especially BFSI, are under the constant supervision of regulators, compliance authorities etc. and have to adhere to prescribed standards while managing their data and business functions. We differentiate ourselves from other players by aligning our services to the compliance requirements of the customer as per his industry. We ensure that the process of business transformation does not compromise on compliance, rules, and guidelines which our customers ought to conform to.

What are your expectations from India as a market?

I think 2014 was a landmark year for India. The new government has revived growth and created a very good environment for business. The markets are scaling new peaks and creation of new enterprises is becoming the norm.

In such a market, technology will play a key role in enhancing business efficiencies for organizations and improving customer experience. I think 2015 will be a great year for India and technology companies are well-poised to ride this growth wave.

Future Expansion Plans for the company?

Our application services and infrastructure management services are well established with a quality set of customers and excellent human capital. The company plans to expand into three key areas which include:

  1. Analytics
  2. Governance, Risk and Compliance (GRC)
  3. Mobility for transaction services

What is your strategy to reach out to your customer base to position yourself as a credible organization in their minds?

Our focus has been and will continue to be on service excellence. The fact that our customers have stuck with us for years (many have been with us for over a decade) is ample testimony to our credibility. Our strategy is to position our expertise in niche technology areas. We are focused on helping our customers in areas such as analytics, GRC and mobility for transaction services; especially the customers in the banking, financial services and insurance (BFSI) space.

How do you see the industry developing in the future?

The IT industry is poised to play a far more vital role in strategic decision making than what it has played traditionally. The ability of IT to match the growth of data (structured and unstructured) and create frameworks to analyze this data will be key in shaping the IT industry of tomorrow. We are moving into a world where almost everything would be a connected device with the ability to communicate with other such devices. In such a scenario, the IT industry will become the harbinger of growth and development.

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